Get all the answers to the most commonly asked questions plus more!

Most Frequently Asked

  1. We’ll get you home, sooner.
  2. Personalised Service
  3. Design Excellence
  4. Higher Quality Standards
  5. Pricing Guarantee

Learn more about why clients choose to build with us

Know who is building your home

  • Most importantly, with Ashmont, the person responsible for building your home is a licensed builder who you will meet during the tender stage.
  • With larger builders, you have no idea who will manage and build your new home until you start construction. It’s hit and miss….there are some great Construction Supervisors around and there are some that are not so great.

Your builder may be franchisee

  • Another thing to keep in mind when researching builders is that some of the larger builder brands are part of a franchise. This means there may be variations in quality, processes & procedures and customer experience when dealing with different franchisees.

No changes allowed… unless you pay a premium for it!

  • Many of the larger builders don’t want you to make alterations to the plans or they want you to stick to their defined inclusions packages. Even if you can make changes, they will charge you a premium for this privilege.

Service… Service… Service!

  • The difference in customer experience is significant. Larger builders tend to have a ‘take a number’ approach while Ashmont prioritise clients and their needs, with the intention of creating a positively memorable experience every time!

We are not here to sell you a new home, we are here to build you a new home

  • With Ashmont, you are talking to a Builder, not a salesperson. As a result, we are always available to provide prompt, clear & accurate information.

We can usually start site works within 3-4 months from sign up. Some of the major builders can take up to 12 to 18 months to get started on site. How do we do it? To start with, we do not have a queuing system like other builders have. Another reason is that we have systems in place that allow for us to complete the necessary pre-construction tasks efficiently, resulting in major time savings. 

Yes. We will happily work from a concept plan that you may already have. We’ll re-draw the plan and offer you some suggestions on how to improve the design from a functionality perspective as well as from a practical building standpoint.

Yes. Our standard packages typically only exclude blinds, driveway & landscaping. If you’d like all of this included, easy done….. just let us know.

Our Process

This is a commonly asked question which is heavily dependent on the building permit type (CDC or DA/CC) and how complex it is to build your home. Talk to your Ashmont Homes representative for more information on expected build time frames for your home

Always. We also do this as early as possible to make sure that any foreseeable issues are raised during the early stages. We’ll make sure that all factors are considered – site orientation, access and anything else that might affect construction. Every building site is unique and we want to ensure that we achieve the best results for your new home.

Yes. As part of our tender process is an opportunity for you to make customisations to our standard designs. We’ll also offer some suggestions on how to optimise your block of land to ensure that you get the best result possible, taking into account such things as:

  • Views
  • Orientation (North, South, East, West)
  • Levels, heights & gradients
  • Neighbours
  • Private areas & their locations
  • Any statutory requirements

Each local council has specific requirements, restrictions or covenants that may affect your new home. Furthermore, your specific block of land might also have restrictions and covenants that need to be considered.

The documents that you’ll need to identify if any such restrictions exist, include

  • Deposited Plan (of Subdivision)
  • s88b Instrument
  • s10.7 Planning Certificate
  • Land Title Search

All of these documents would typically be part of your land purchase contract and is also available as public record.

We often receive requests for design changes that encompass traditional or religious principles. We can happily accommodate these requests (wherever possible) during the tender/design phase.

Yes, provided your block size is sufficient and there are no building regulations or other restrictions that prevent you from doing this.

Yes we can. Most of the designs in our Library are more suited to blocks with no more than 3m of fall. If you have slope greater than 3m, we suggest that you consider a custom design specifically to suit your block. This will save you money and more importantly, will get you the best result.

Comparing builder’s packages is an impossible task. This is because each builder has a different offer with some things included as standard and others are upgrades. If you’d like us to guide you on how best to compare various offers from different builders, let us know and we’ll provide you with a comparison tool that we like to use.

Of course. If you would like to see examples of our workmanship feel free to contact us as we are more than happy walk you through jobs currently under construction or recently completed so that you can witness the building process firsthand.

Yes. All of our Construction Supervisors are licensed builders. They will oversee the entire construction phase of your home and will be your primary point of contact during the construction phase of your new home. They will keep you informed with weekly updates and be available to address any questions you may have during the process.

Yes for sure! We want to share this process with you. We’ll need to adhere to strict Work Health & Safety regulations because yours and the public’s safety is very important to us. Because of this, your Construction Supervisor will need to accompany you on any site visits.

We can organise demolition for you but if this is something you’d prefer to handle – no problems!  You’ll need to ensure that your demolition contractor provides us with the necessary clearance certificates prior to us starting construction.

Yes. We can include your driveway, retaining walls, soft landscaping & pools. Other builders often do not include this, meaning you’ll have to organise this yourself which can cost you extra time and money, not to mention headaches.

Technical Info & Jargon

A Development Application (DA) is a merit-based assessment conducted directly through the local council. The council will have a set of guidelines and parameters that will be used to assess your application. In some circumstances your application may fall outside those guidelines, but Council still has the option of approving your DA. A DA is a two-stage process that includes the assessment and then once the DA is completed a construction certificate must be submitted & approved.

A Construction Certificate considers the planning aspects of the build. Some of the elements required include site plans, architectural plans, engineering plans, building specifications, fire safety and sustainability statements.

Complying Development Checklist (CDC) is a combined planning and construction approval process. It is designed to enable straightforward development applications to be fast-tracked. It can be conducted by either your local council or a private certifier. As a result, the process is faster than a DA.

These are the two major indicators of how much should be allowed for in ‘site costs.’ This is why we arrange for these reports immediately. Other builders often arrange these reports later in the tender process, creating those nasty surprises that no one wants!

A soil test is necessary to thoroughly understand your site’s composition and determine what lies beneath the surface. Once a soil test has been completed, foundations can be designed and priced accurately.

A site survey identifies the fall of your block, which may affect your slab design or highlight the need for retaining walls. All of which are costly items which need to be identified early. Ashmont Homes arrange for these tests to be completed on your behalf as part of the tender process. If you prefer, you can organise these reports yourself. If you choose to go this way, speak with us first and we’ll guide you on who to use and what you need to ask for.

Site Costs typically relate to the early stages of construction that occur before the preparation of the concrete slab, such as:

  • Adding soil or removing it to level your block
  • Preparing the land for your slab
  • Removal of rocks so the builders have a workable platform to build your home
  • Site safety stuff like temporary fencing, local council requirements and Occupational Health & Safety

In the absence of building experience and the necessary site reports, site costs are often under-estimated by new home builders, that can be end up being very costly.

Home Owners Warranty (HOW) insurance is one of the most important elements of building your new home. HOW insurance provides you with the peace of mind that you will be protected in the unlikely event that a builder is unable to proceed with the construction of your home.

Your structural guarantee is your peace of mind in the unlikely event that anything should occur to the structural integrity of your home. Ashmont Homes and its Insurer will honour this guarantee in the event that there is a failure of any structural components of your home.

This guarantee is provided by Ashmont Homes and backed by our insurance company for a six year period.

All of our homes must comply with 6-star energy efficiency rating, which is commonly referred to as BASIX. Prior to your building permit being issued, your home will need to be certified that it meets the minimum BASIX requirements.

Fibre optic cables provide the new communication infrastructure in your home. Depending on your estate requirements, they may or may not be required. This will be discussed during your selections appointment with our team.

Recycled water is mostly used for watering the garden and flushing toilets. It may be available if you, depending on the location of your block of land.

Colorbond roofing is versatile, lightweight and durable, plus it comes in many different colours to give you the ability to create the ideal look and feel of your home. Ashmont offer Colorbond roofing as standard when it is usually an upgrade with other builders.

There are lots of profile and material variations in tile roofing, depending on the look you are trying to achieve. They are available in terracotta, colour-through and colour-on tiles, different profiles (flat or curved) and have better acoustic performance.

Our preferred driveway is 1:5 or 1:6 which means for every 5 to 6 metres there is 1m of vertical fall.

Developer Design Covenants are guidelines set by the developer of an estate to ensure every home built within the estate has a consistent look and feel. These guidelines can affect your façade colour selections and material selection, and ultimately may impact the price of your home. We always suggest that you enquire specifically about Developer Design Covenants when purchasing land.

BAL refers to the Bushfire Attack Level and has been devised to improve the ability of a building to withstand a bushfire attack. Bushfire levels of BAL 12.5 and BAL 19 are quite common and the additional costs are relatively affordable. As the BAL rating increases to BAL 29 or BAL 40, we suggest you get in contact with us for more information on the building requirements (and associated costs) which will be dependent on your specific design.

If your property is located in a bushfire prone area, we will include an item in your tender to accommodate the bushfire rating of the home. This BAL may change once an on-site assessment is completed. The types of products you choose for your home including the front door, garage door or tiled roof may assist with meeting BAL requirements.

This is a report that is usually associated with town planning applications and involves an assessment completed by an arborist (or tree specialist) that outlines potential hazards. For example, trees that are likely to cause damage to structures of a home and impact upon the landscape and character of the site.

We can arrange an Arborist Report for you if it is a requirement of your permit, or you can arrange one yourself.

An easement is a section of land that has been selected to give right of use (to that section of land) for a specific purpose, such as council access to sewage and storm water pipes. You are not allowed to build any permanent structures on an easement, including sheds. Another thing to be mindful of is building near an easement may affect your slab design.

It means ‘instead of’. As an example – ‘timber floors in lieu of tiled floors.’

Double-glazing consists of two glass panels approximately 3-4mm thick with a 10mm gap between them. This is generally used for energy efficiency and noise reduction. This is a good option if you are building on a busy street, especially on the front windows.

Yes, we can certainly install a TV antenna for you.

A niche is an alcove or indent in the wall. Niches are often used in hallways to present artwork or in a lounge area for the TV and built-in joinery. They are also used in bathrooms and showers in place of soap dishes and shelves.

A ‘site scrape’ is to simply remove the very top layer of the block free of debris & vegetation, making it ready for building.

Excavation is needed when the site is required to be at a certain level and usually consists of a cut and fill method.

A ‘cut and fill’ refers to the process of cutting into the hillside or slope of your site. The material removed from area is then used to ‘fill’ the site to achieve the desired level.

A retaining wall can be made of different materials, such as timber sleepers, blocks or bricks, but it’s essentially a wall built to retain fill. A retaining wall ensures soil doesn’t move from the allocated area.

This is a foundation method underneath your slab and is part of the engineering design. The pier holes are drilled until they reach a certain depth as specified by the engineer. They are then filled with concrete, with the slab placed on top.

Before a house can be built, we need to make sure we know what type of ground it’s being built on. There are various soil classifications which are an indicator of site conditions. This information is discovered through borehole testing.

When a builder refers to an M class site or slab, this is usually the typical ‘entry level’ allowance for your slab design. Let’s say it assumes the best case scenario and there may be additional site costs that may be charged if the soil classification is greater than M class (i.e. H1, H2, E or P classifications)

Temporary fencing is required under council regulations and helps secure the site so that it complies with OH&S requirements.

Compaction refers to the compacting of existing fill on your site and/or fill that we will place on site as a result of any cut and fill needed.

The material used to make stone benchtops only comes in three metre sheets. Hence, any bench that exceeds three metres in size will contain a join.

Brick veneer is a single brick wall with timber frame and plaster walls. This is the normal construction method.

Fixed site costs are exactly that, meaning they cannot vary throughout construction. Cost allowances will be added to the variable site costs.

As the land owner, you may need to get an asset protection permit from your local council before commencing works. Asset protection provides you with cover for any damage done to council assets that may occur during demolition or construction.

Tips & Tricks

Other than the actual cost of the block of land and the building contract, other costs that you may need to allow for are:

  • Stamp Duty
  • Lenders Mortgage Insurance
  • Mortgage Registration Fee
  • Lending Fees – applications fees, valuation fees, broker fees etc
  • Conveyancing
  • Interest costs (while under construction)
  • Building Insurance (required prior to handover)
  • Creative Control – you can choose everything, from the floor plan to the finishes
  • You could save on stamp duty because you’d be paying stamp duty on the land purchase only
  • You may be eligible for government incentives and grants
  • New homes are more energy efficient and cost less to run in the long term
  • If building for investment, you can take advantage of better capital depreciation with a new home, as you can claim deductions over the maximum life of the property
  • There is usually less competition buying new land
  • Less maintenance and better warranty life

We suggest that you identify your true needs and ensure that the home meets your living requirements. How many bedrooms, bathrooms, garages & living spaces do you need? What size should these spaces be? What are your ‘must have’ features of your home? It’s also a good idea to write them down and prioritise them.

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